The hotel is beautiful but much of the staff were very rude and unfriendly with exception of Alana and Sheena- they deserve promotions and are a bright light to the experience we encountered during our stay- the staff we encountered at the front desk did not smile and made us feel unwelcome and like we were a burden to them
They were also very slow and inefficient
We had several terrible dining experiences as well- including very long week times and expensive prices with subpar food
We loved Johnson in security department- he was very helpful and extremely friendly
The breakfast buffet is great. Our room was nice, but at first we didn’t have water when we got there. They fixed it and we had a beautiful view of the Caribbean Sea.
No complaints the room was clean & comfortable. The grounds are beautiful and kept immaculate. The Staff gave exceptional service always greeting you with a smile. Everyone was warm & accommodating. The breakfast was delicious. I enjoyed every moment and I will Definitely return. Thank you!!
Wonderful location , great beaches and great staff! The Radisson Grenada Beach Resort is really lovely with nice pools and lovely grounds. The breakfast buffet each morning was excellent ! Rooms were well maintained with fresh towels and new bedding each day.
It was a great stay I really only have minor complaints. Let’s start with the good:
Beautiful clean property. Excellent customer service by all of the staff. They are very kind and move with urgency and did everything to accommodate my requests.
Beautiful property right on the beach with three lovely pools .
Room was clean and the bed was super comfortable. Water gets hot enough and there was a fridge and safe in the room.
Loved the breakfast included. Such a life saver. Also the pizza is super good too.
The minor things : such a huge property. Takes a while to walk around from place to place . The pillows ******, they were feather and flat . They have two “hot tubs” but they weren’t hot, they were cold!
Overall we enjoyed our 2-day stay at the Radisson Grenada. The front desk and staff was very friendly. They stored our luggage before check-in no problem, so we could go explore until our room was ready. The room was lovely on the 2nd level over looking the garden, one of the pools and the even had an ocean view. The bathroom is a bit dated and could use a major renovation. When we first came into our room the fridge was empty, but turned on and had leaked water all over the floor. (A big chunk of ice had been melting in the back of the fridge). Not a problem, we used the bathroom floor mat to dry it. The tv worked for watching cable channels, but the Google Chromecast set-up did not work (and this isn't user error, I've used this many times in other hotels just fine). a/c worked just fine and the balcony was a lovely feature with beautiful view.
The main big pool and grounds with the waterfalls are beautiful and we much enjoyed a bit of time there. The pool bar was okay, the service there was quite slow and inattentive.
We had one dinner meal during our stay there, which was okay, but we have to say the breakfast was terrible. Most items were inedible and the selection was very strange. They tried to put out a mix of continental and Caribbean breakfast, but most of the dishes were inedible. It is a buffet style breakfast, however, you can not go up and grab your own food, there are about 4 members of staff that have to plate your food from the buffet onto your plate. It's a bit awkward and gets jammed up as soon as there are more people having breakfast. The chef needs to go over the books what "French Toast" is. Yes, French Toast is made with day-old, dryer bread, but that bread needs to be soaked through in a milk and egg mix. Well, the chef just took really dry bread, coated it with a bit of egg wash and cooked it on either side. So while there was egg batter on the outside of the toast, the toast itself was completely dry and inedible. We tried all the meals from the breakfast buffet during our stay and the only item that was relatively well done, was the salt fish. The plantains were dripping in grease, the sausages tasted off, the scrambled eggs were hideous and the pancakes tasted like cardboard. The selection of cold things was also strange. There was only one choice of cereal, so you're out of look if you are allergic or have a dislike to one of the ingredients. The selection of cold meat and cheese was meager (and again you cannot take it yourself from the buffet), the fruits weren't ripe and they only offered one choice of yoghurt, which "peach" during our stay. Usually in a hotel there is at least plain yoghurt and a neutral cereal with oats available. It's just disappointing and not acceptable for the price you pay for a room and the hotel class they claim themselves to be.
We would stay in this hotel again, due to its location, the clean rooms and nicely decorated rooms, the beautiful grounds and overall friendly staff. Luckily there are many restaurants around the area even within a just 10 minute walking distance. And there is a small independent restaurant just on the side of the hotel property called "Beachside Bistro Grenada", which offers a decent dining experience.
